Refund Policy

REFUND POLICY

No returns or refunds accepted unless otherwise stated below. Exchanges are not permitted. Items received that are defective or damaged will be replaced with the same item free of charge.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds and exchange will ONLY be granted for items received damaged. If you need to exchange it for the same item, send us an email at info@xexcellent.com

You are responsible for returning the item within a reasonable timeframe, and in excellent condition. Please choose the most appropriate carrier, and be sure to take clear pictures of the item before you send it, in case damages occur during shipping. Once we receive the return, you'll then receive an email confirming the refund details. You can expect returned funds to arrive in your bank account within 5-7 business days.

IMPORTANT:

Most of our products are shipped from our China. If you wish to return your product(s), please contact us at info@xexcellent.com, and we'll further assist you to give you the address to ship the item back.

If you return the item back to the manufacture address without first contacting us, WE WILL NOT be responsible for any lost item during the transition, therefore we will be unable to issue any refund if the product is lost during the transition back to our oversea fulfillment center.